NOC Technician

· Yakima, Washington
Employment Type Full-Time

Position:  NOC Technician I


Job Summary:
The NOC Technician is responsible for the day-to-day monitoring of Wholesail Networks infrastructure.  This position is responsible to monitor, document, escalate problems, and receive customer calls.  The NOC Technician spends a great deal of time working in a team environment with other Network staff, but also works on projects independently. 

 

We are hiring for two shifts:

Monday - Thursday from 1:30 PM - 12:30 AM

Friday - Sunday from 7 AM - 7 PM 


Job Duties:

  • Monitor network using software and stations provided.
  • Troubleshoot incidents and events and escalate appropriately.
  • Provide technical aid to customers, while ensuring a best-in-class customer support experience.  
  • Follow procedures.
  • Provide 24x7 support for the Wholesail Networks system.
  • Provide afterhours customer support.
  • Document fully and to Wholesail Network’s standards.
  • Perform other duties as requested.


Qualifications and Desired Skills:

  • Telecom Network Operations Center experience preferred.  
  • Knowledge of network protocols and networking technologies preferred.
  • Experience and understanding of Cisco Systems switches and routers preferred.
  • Basic understanding of IPv4 and IPv6 subnet address standards preferred.
  • Ability to provide excellent customer service. 
  • Excellent troubleshooting and analytical skills required.
  • Ability to use NOC tools for issue identification and escalation.
  • Excellent time management skills and ability to prioritize.
  • Ability to communicate effectively with all levels within an organization.
  • Strong oral and written communication skills are required. 
  • Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems.
  • Ambitious and goal oriented.
  • Strong attention to detail and problem-solving skills are required.   
  • Ability to work as part of a team while performing as an individual. 
  • Ability to work flexible hours. 
  • Ability to drive on behalf of the company in a safe and responsible manner.
  • Valid driver’s license with a satisfactory driving record.


Physical Requirements

  • Ability to sit and operate a computer for long periods of time in a typical office environment.
  • Ability to lift and carry up to 20 pounds.

Thank You

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  • Location
    Yakima, Washington
  • Employment Type
    Full-Time